Welcome to the Support Center
To serve you better, we handle all requests through support tickets. Each ticket is assigned a unique number you can use to track its progress and our replies online. A valid email address is required to open a ticket.
Do you already have an open ticket about this topic? Please do not open a new one. Continue the conversation in your existing ticket from “Check Ticket Status”. Opening a duplicate ticket may delay your response.
How to submit a ticket
- Click the “Open a New Ticket” button (blue, on the right).
- Enter your email address and a short subject that summarizes the problem.
- Write a clear, detailed description: what you expected to happen, what actually happened, since when it occurs, and the steps to reproduce it.
- Attach screenshots of the error or message you see, along with any related files. Images help us understand the issue much faster.
- Click Submit. You will receive a ticket number by email to follow up.
- To check the status or reply, use “Check Ticket Status” with your email and ticket number.
Important: to be able to help you, we need screenshots and a clear description with all the details. If we do not receive this complete information, it will be impossible to assist you, and your request may be delayed or closed.